Program Content: Prepares for a career as a Customer Care Specialist. Coursework includes, but is not limited to, verbal and nonverbal communication skills, leadership, decision making, problem solving, professionalism, technical applications, telephone skills, and employability.
Length of Program: 450 hours – approximately 6 months full-time to complete
Download Day State of Florida Frameworks Sheet: Customer Assistance Technology
Required Books and Materials: Customer Assistance Technology
Estimated Total: $2,000*
Location: MTC Main Campus, 6305 State Road 70 East, Bradenton, FL 34203 | 941.751.7900
For More Information: Contact Terri Parrish: 941.751.7900 x 1033, Email
*An additional fee for a uniform, books, supplies and various materials is required. Fees for certifications and/or licensure may or may not be required.