Career Board

Computer Systems & Information Technology

Date Created

May 17, 2022

Business Name

Zutek

Business Mailing Address

2510 5tst Ave E., Suite 112, Palmetto, FL 34221

Business Phone Number

305-298-1335

Name of Hiring Manager

Karen Fricker

Email

Email hidden; Javascript is required.

Full-Time or Part-Time:

Full-Time

Is this a paid position?

Yes

Hours (ex: 7 a.m. - 3:30 p.m.)

2 pm - 11:00 pm and 9:00 am to 6:00 pm

Pay Range

$18.00 to $22.00 per hour

List Any Benefits

Offer Paid Time Off for Vacation and Sick Time
6 Paid Holidays
Medical Insurance - BlueCross Blue Shield
Dental Insurance - MetLife
Vision Insurance - MetLife
Company Paid Life, Long Term, and Short Term Disability Insurances

Who can apply and How can a student apply?

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dba33d07-f99f-4784-98a6-a42a02c8859e&ccId=19000101_000001&type=JS&lang=en_US

Job Title or Skills Set Required

Service Coordinator
Job Summary: Provides customer support utilizing Zutek processes to address digital technology service repairs.

Duties/Responsibilities:
• Initiates service call process from phone calls and emails requesting service
• Utilizing Zutek systems, sources and schedules resources, either with Zutek technicians or contractors, to fill service request. Obtains Purchase Orders for sub-contractors.
• Follows six-step procedures for check-in and check-out with technicians to confirm:
o needed equipment is on site
o tools are available to perform the scope of work
o documentation needed is complete
o paperwork is finalized
• Ensures forms, pictures, and other documentation for service call are updated on appropriate Zutek platforms
• Escalates issues to Service Manager or Director Project Management & Service as necessary for successful resolution
• Informs customers of process of service call including any delays
• Other duties as required or assigned by leadership.
Qualifications and Competencies:
• Excellent verbal and written communication abilities
• Ability to prioritize, organize, and effectively manage multiple tasks and assignments
• Ability to work independently with minimal instructions
• Ability to perform effectively in a fast-paced environment
• Advanced problem-solving skills
• Intermediate knowledge of Microsoft Office suite.

Education and Experience:
• High School Diploma, general education degree, or education equivalency required
• 3+ years of proven customer service experience required

Working Conditions and Physical Requirements:
• Prolonged periods of sitting and working on a computer
• Must be able to lift at least 10 pounds

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