Beyond IT Support, LLC DBA Qwerty Computers

5885 53rd Ave East Bradenton

(941) 748-0404

Kathryn Burshtein

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Part-Time

Yes

Flexible 4-5 hours per day.

$15.00-$20.00

NA for Part Time.

We do offer room for advancement

Email resume to kathryn@beyonditsupport.com

Basic Functions:
• Send, Receiving accounts receivables
• Assisting Account Payables
• Working in QuickBooks
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:
• Improve customer service, perception, and satisfaction.
• Fast turnaround of Customer Requests, must be able to meet SLA's
• Ability to multi-task
• Ability to work in a team and communicate effectively.
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key services for which support is being provided.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
Excellent Written and Verbal Communication Skills